FAQ
Brand Quality Assurance
What kind of company is Kenqing Technology?
What kind of company is Kenqing Technology?
Shenzhen Kenqing Technology Co., Ltd., founded in 2015, is a National High-Tech Enterprise specializing in the R&D, production, and sales of consumer and industrial exoskeleton robots. Our products serve various fields including sports health, elderly mobility assistance, and industrial material handling. We possess core technologies such as AI motion recognition algorithms, lightweight carbon fiber structures, and modular design. Our products have earned honors like the "Innovative Product Award at the China International Fire Protection Equipment Technology Exchange Exhibition." In 2024, we obtained a medical device production license, formally expanding into the medical rehabilitation sector.
Is the product quality reliable?
Is the product quality reliable?
Yes, absolutely. The company implements a dual safety mechanism combining "Hardware One-Touch Power-Off & Mechanical Stops" with "Software Algorithms optimized through tens of thousands of real-world tests." The product failure rate is below 0.1%, backed by a track record of over a million user sessions without failure at Mount Tai. Medical rehabilitation products have obtained National Class II Medical Device Registration, and industrial-grade products undergo strict aging tests, ensuring safety and reliability.
What are the advantages of Kenqing's products compared to similar market offerings?
What are the advantages of Kenqing's products compared to similar market offerings?
Key advantages include:
● Ultra-Lightweight: The π Series weighs only 1.8kg (industry average is 5kg+), utilizing a carbon fiber and magnesium alloy structure.
● Highly Intelligent: Features AI self-learning algorithms that adapt to individual gait in real-time, requiring no manual adjustment.
● Safety Certified: Adheres to medical-grade safety standards (One-Touch Power-Off & Mechanical Stops), with a proven zero-accident record in scenic area testing.
Product Features & Usage
What are the core technologies of the products?
What are the core technologies of the products?
Core technologies include:
● AI Motion Intent Recognition: Millisecond-level detection of leg lift and ground push motions, enabling real-time power adjustment.
● Lightweight Carbon Fiber Structure: Achieves the lightest weight in the industry while increasing strength by 30%.
● Modular Battery: Supports 3-second swaps and is compatible with mobile charging.
What is the power assistance principle, and does it genuinely reduce burden?
What is the power assistance principle, and does it genuinely reduce burden?
By fusing data from multiple sensors and AI algorithms, the system perceives lower limb movement intent. The motor delivers corresponding assistance within 0.05 seconds. Tests show it can reduce leg burden by 30%-50% during mountain climbing. User feedback confirms a noticeably heavier feeling when assistance is turned off.
What is the maximum assistance torque for the π Series, and how does it perform on different terrains?
What is the maximum assistance torque for the π Series, and how does it perform on different terrains?
The maximum assistance torque is 15Nm (equivalent to reducing approximately 15kg of leg burden). The product adapts to various terrains like mountain climbing, flat roads, and stairs. Tests on Mount Tai demonstrated stable performance and anti-slip capability on stone paths, steep slopes, and in rainy conditions.
What operating modes does the H1 Pro have?
What operating modes does the H1 Pro have?
It supports four modes: Training, Assist, Fitness, and Standard, catering to different user rehabilitation and fitness needs.
Can the H1 Pro's assistance modes be adjusted based on personal needs?
Can the H1 Pro's assistance modes be adjusted based on personal needs?
Yes. Users can select and adjust from the various modes according to their own requirements.
Does the product intelligently recognize individual walking habits?
Does the product intelligently recognize individual walking habits?
Yes. Through AI algorithms, the product automatically learns and adapts to the user's gait characteristics, achieving self-adjusting assistance.
What are the main differences between the H1 Pro and π Series?
What are the main differences between the H1 Pro and π Series?
- Positioning: The π Series is a lightweight model for outdoor sports (1.8kg), while the H1 Pro focuses on wellness/fitness, emphasizing gait training and resistance modes.
- Functionality: The H1 Pro supports a Training mode with independent leg assistance adjustment and a Fitness mode with reverse resistance. The π Series focuses on dynamic real-time assistance.
How does the wearing method differ between the H1 Pro and π Series?
How does the wearing method differ between the H1 Pro and π Series?
The π Series uses a front-mounted host design, whereas the H1 Pro uses a rear-mounted, integrated design.
Will the product experience battery overheating or excessive noise during use?
Will the product experience battery overheating or excessive noise during use?
The π Series produces slight motor noise during operation, while the H1 Pro operates silently. Battery heating is controlled within safe limits and complies with national standards.
Wearing & Sizing
Is the product easy to put on? Is there a wearing tutorial?
Is the product easy to put on? Is there a wearing tutorial?
It is convenient to wear and can be donned within 3 minutes. It utilizes a waist buckle and leg strap design. Video tutorials are accessible by scanning a QR code.
What should be paid attention to during the wearing process?
What should be paid attention to during the wearing process?
Ensure the tightness is appropriate. The device should be worn 3-4 finger widths below the navel (approximately where men fasten their belts).
Will prolonged wearing cause discomfort? How can it be alleviated?
Will prolonged wearing cause discomfort? How can it be alleviated?
Worn for extended periods in cool weather, it is generally imperceptible and comfortable overall. If discomfort occurs, adjust the tightness or take short breaks.
Can the user sit down, bend over, or perform other actions normally while wearing the product?
Can the user sit down, bend over, or perform other actions normally while wearing the product?
Yes. The product design fully considers ergonomics and does not impede normal movement.
Does the product offer different sizes? How to choose?
Does the product offer different sizes? How to choose?
Sizes S, M, and L are available, suitable for users with heights from 155cm to 185cm. Please refer to the size chart provided by the merchant for specific selection.
Battery & Endurance
What is the battery endurance performance of the products?
What is the battery endurance performance of the products?
The π Series offers approximately 7 km (≈10,000 steps) per single battery, extendable to 14 km with two batteries (6-8 hours of continuous walking). The H1 Pro offers 2-3 hours of battery life
How long does it take to fully charge the battery? Is mobile charging supported?
How long does it take to fully charge the battery? Is mobile charging supported?
It takes about 1.5 hours for a full charge. Mobile charging is supported.
What should be done if the battery runs out during use?
What should be done if the battery runs out during use?
The card-insert style battery can be swapped in 3 seconds. A single battery provides 7 km of range.
How should the product be stored if not used for an extended period?
How should the product be stored if not used for an extended period?
It is recommended to remove the battery, place the product back into its original packaging box, and store it in a dry environment away from high temperatures.
Scenarios & User Groups
Which user groups are the main targets for each series?
Which user groups are the main targets for each series?
- π Series: Outdoor sports enthusiasts (mountain climbing, hiking), individuals needing load reduction during daily walks (e.g., tourists, seniors).
- H1 Pro: Rehabilitation training users, seniors (mobility assistance), fitness enthusiasts (resistance training).
- Industrial Models (e.g., Q20): Logistics porters, elderly care nursing staff, etc.
Are there usage limitations for the different product series?
Are there usage limitations for the different product series?
Yes. Please refer to the user manual for each series for specific limitations regarding waterproof rating, terrain adaptability, etc.
Are these products waterproof?
Are these products waterproof?
They have an IP56 rating, making them resistant to rain, but submersion in water is not recommended.
Price & Value
Are there discounts for bulk purchases? Is there a stable shipping channel?
Are there discounts for bulk purchases? Is there a stable shipping channel?
Yes, bulk purchases qualify for group discount prices. The company maintains stable shipping channels, with conventional models shipping within 1-2 business days after order placement.
Accessories & Maintenance
Is a clear parts list provided upon purchase?
Is a clear parts list provided upon purchase?
Yes, each product model includes a detailed parts list.
Can product accessories be purchased separately?
Can product accessories be purchased separately?
Yes. Yes you can.
How should daily maintenance and cleaning be performed after use?
How should daily maintenance and cleaning be performed after use?
Hook-and-loop fasteners (Velcro) and the waist pad can be normally washed with water. The battery should be removed and wiped clean with a damp cloth.
Which accessories are considered consumables? Do they require repurchase if damaged?
Which accessories are considered consumables? Do they require repurchase if damaged?
Items like hook-and-loop straps and elastic leg bands are consumables and need to be repurchased if damaged.
Which components are more prone to damage? How to prevent this?
Which components are more prone to damage? How to prevent this?
Elastic leg bands and hook-and-loop straps are vulnerable parts subject to normal wear and tear; they can be replaced when necessary.
After Sales & Maintenance
How are malfunctions handled if they occur during use?
How are malfunctions handled if they occur during use?
Please contact manufacturer technical support immediately. If the issue persists, factory repair or replacement can be arranged.
How is product damage handled during shipping/sales?
How is product damage handled during shipping/sales?
Shipping insurance is included. If damage is due to a manufacturer issue, we will handle it. For damage occurring during transit, the courier company is responsible for compensation.
Can I return the product if unsatisfied after receipt? What are the conditions?
Can I return the product if unsatisfied after receipt? What are the conditions?
Returns can be applied for provided all accessories are included and the product is in resalable condition.
Does the product require self-assembly after receipt?
Does the product require self-assembly after receipt?
Yes, the product comes with detailed assembly instructions.
What is the product's service life?
What is the product's service life?
Under normal use conditions, the product is designed for a service life of 3-5 years.
Can damaged products be sent back to the factory for repair?
Can damaged products be sent back to the factory for repair?
Free repair is provided within the one-year warranty period. Lifelong paid repair services are available thereafter.
What is the warranty period and policy for the products?
What is the warranty period and policy for the products?
The whole machine is guaranteed for one year. Lifelong paid repair services are offered.
What recourse is available if after-sales issues remain unresolved?
What recourse is available if after-sales issues remain unresolved?
You can apply for platform intervention or proceed through the return and refund process.
R&D & Customization
Is custom ordering supported?
Is custom ordering supported?
Customization is supported for large quantity orders.
How long is the lead time from production to sale/delivery?
How long is the lead time from production to sale/delivery?
Mass production ensures sufficient stock for conventional models, which ship within 1-2 business days after ordering.
Is the product undergoing continuous optimization during R&D? What is the basis for this?
Is the product undergoing continuous optimization during R&D? What is the basis for this?
Yes, the company continuously optimizes products based on customer field test data and feedback
Will future R&D consider collaboration with the medical field?
Will future R&D consider collaboration with the medical field?
Yes, we will consider in-depth collaboration with medical institutions to continually expand the product's application in the rehabilitation medicine field.
Vigx Shipping Policy
All orders are shipped from our warehouse in Shenzhen, China. We strive to provide a clear and reliable shipping experience for our global customers.
Shipping Destinations & Delivery Timelines
We ship to most countries worldwide. The table below provides an estimated total timeline for order processing and shipping from China to your location. Please note that "business days" exclude weekends and public holidays in the destination country.
Restricted Destinations
Please note that we are currently unable to ship to the following countries/regions due to logistics or trade restrictions:
- Afghanistan
- Cuba
- Iran
- North Korea
- Sudan
- Syria
- Crimea Region
- Other countries not listed in our shipping destination selector at checkout.
If your country is not listed above or in our shipping calculator, please contact us at support@vigx.ai to inquire about potential future availability.
Shipping Costs
We offer free standard shipping on orders to most destinations. Shipping fees may apply to certain countries (e.g., Norway, Switzerland) or for oversized items; these will be clearly calculated and displayed at checkout.
Order Processing & Tracking
- Processing Time: Orders are typically processed and handed to the carrier within 1-3 business days after payment is confirmed.
- Order Tracking: Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can use this number to monitor your package's journey on the carrier's official website.
Important Notes & Disclaimer
- The delivery times provided are estimates and are not guaranteed. They do not account for potential delays caused by customs inspections, weather conditions, natural disasters, local holidays, or other unforeseen circumstances beyond our control.
- For destinations outside the listed regions, delivery times may vary. Please allow additional time for orders to these locations.
Address Changes, Cancellations & Returns
- Address Changes: Please contact us immediately at support@vigx.ai if you need to change your shipping address. We can only modify the address if the order has not yet been dispatched. Address changes may result in additional shipping fees.
- Order Cancellations: You may request to cancel your order by contacting us before it has been shipped. Once the order is in transit, it can no longer be cancelled.
- Failed Deliveries & Returns: If a delivery fails due to an incorrect address provided by the recipient, the recipient's unavailability, or a refusal to accept the package, the customer will be responsible for the associated return shipping costs. These costs will be deducted from any refund amount.
For our full Return & Refund procedure, including our 7-day return policy and activation guidelines, please visit our [Returns Policy Page].
- For any shipping-related questions, please contact our customer service team at support@vigx.ai. We are here to help!