Shipping
Vigx Shipping Policy
All orders are shipped from our warehouse in Shenzhen, China. We strive to provide a clear and reliable shipping experience for our global customers.
Shipping Destinations & Delivery Timelines
We ship to most countries worldwide. The table below provides an estimated total timeline for order processing and shipping from China to your location. Please note that "business days" exclude weekends and public holidays in the destination country
|
Region / Country |
Shipping Method |
Estimated Total Time (Processing + Shipping) |
|
United States, Canada, Australia |
Standard Express |
10 - 15 business days |
|
European Union Countries (e.g., Germany, France, Italy) |
Standard Express |
12 - 18 business days |
Please note that we are currently unable to ship to the following countries/regions due to logistics or trade restrictions:
● Afghanistan
● Cuba
● Iran
● North Korea
● Sudan
● Syria
● Crimea Region
● Other countries not listed in our shipping destination selector at checkout.
If your country is not listed above or in our shipping calculator, please contact us at support@vigx.ai to inquire about potential future availability.
Shipping Costs
We offer free standard shipping on orders to most destinations. Shipping fees may apply to certain countries (e.g., Norway, Switzerland) or for oversized items; these will be clearly calculated and displayed at checkout.
Order Processing & Tracking
● Processing Time: Orders are typically processed and handed to the carrier within 1-3 business days after payment is confirmed.
● Order Tracking: Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can use this number to monitor your package's journey on the carrier's official website.
Important Notes & Disclaimer
● The delivery times provided are estimates and are not guaranteed. They do not account for potential delays caused by customs inspections, weather conditions, natural disasters, local holidays, or other unforeseen circumstances beyond our control.
● For destinations outside the listed regions, delivery times may vary. Please allow additional time for orders to these locations.
Address Changes, Cancellations & Returns
● Address Changes: Please contact us immediately at support@vigx.ai if you need to change your shipping address. We can only modify the address if the order has not yet been dispatched. Address changes may result in additional shipping fees.
● Order Cancellations: You may request to cancel your order by contacting us before it has been shipped. Once the order is in transit, it can no longer be cancelled.
● Failed Deliveries & Returns: If a delivery fails due to an incorrect address provided by the recipient, the recipient's unavailability, or a refusal to accept the package, the customer will be responsible for the associated return shipping costs. These costs will be deducted from any refund amount.
For our full Return & Refund procedure, including our 7-day return policy and activation guidelines, please visit our [Returns Policy Page].
For any shipping-related questions, please contact our customer service team at support@vigx.ai. We are here to help!